Why can't I make a purchase?

This could be due to an unstable connection. Try exiting and restarting the game using a different connection. If this still occurs, please ...

Why haven't I received my purchase yet?

Please check your connection and restart the game. If the payment failed due to an unstable connection, your purchase will be refunded short...

What if I've been charged twice for my purchase?

Please contact the App Store (for iOS devices) or Play Store (for Android devices) for your refund.

How can I get a refund?

According to the policy, once the payment is completed, we do not have the authority to reverse the process. Please contact the App Store (f...

Why have I been charged a different price?

Depending on your App Store or Play Store settings, the price may show as Dollars. When you make the purchase, it will change to your local ...

Why didn't I get the extra Diamonds as displayed?

The extra Diamonds are included in your purchased packs.

How do I change my payment method?

All payments are made through the App Store or Play Store. Please check your payment settings in the relevant app stores.

Where can I find the receipt for my purchase?

For purchases via App Store, usually the receipt will be sent to the mailbox linked to your Apple ID. For purchases via Play Store, usually ...

When I want to make a purchase, an error message occurs saying “Something went wrong on our end. Please try again." What should I do?

If this message occurs, please update the Google Play Store app on your device by following these steps:1. Open Play Store on your device2. ...