Please check your connection and restart the game. If the payment failed due to an unstable connection, your purchase will be refunded shortly. You may check your purchase history or the receipt provided by the App Store or Play Store. (Bank transaction logs or messages do not count here.)
1. If you have the receipt but didn't receive the purchase, please contact us with the screenshot of your receipt.2. If you didn't receive the receipt, please check if the purchase had been refunded. If not, please contact the App Store or Play Store for further help.